partSmart is provided by partSmart Ltd., 36 Dewberry, Mount Oval Village, Rochestown, Co. Cork, Ireland, T12 W8CK (“we”, “us”). Company registration number: [to be added before publication].
partSmart is a business tool. By subscribing you confirm that you are acting for a business (“you”, “the customer”), that you are entitled to bind that business, and that you are not subscribing as a consumer. Consumer-protection rights, including any statutory cooling-off period for distance sales, do not apply to business subscriptions.
These terms, together with the Privacy Statement, are the whole agreement between you and us for the subscription. You accept them by ticking the box on the sign-up page; we record the version accepted, the account that accepted it, and the time. We confirm the subscription and these terms by email.
The first 30 days from the day you subscribe are free for every seat you buy at sign-up. A payment card is saved with our payment provider when you subscribe, but nothing is charged during the free month. If you cancel before the free month ends, you pay nothing.
After the free month the subscription costs €25 per seat per month. We are not currently registered for VAT, so no VAT is charged. If we register for VAT, it will be added at the rate that applies to you from the first billing period after we have told you, and business customers elsewhere in the EU who give a valid VAT number will be invoiced under the reverse-charge rules. Fees are charged monthly in advance, on the same day each month, to the saved card. Each charge is accompanied by an invoice and receipt emailed to the billing address on the account.
If a payment fails we retry it over the following days and email you. If it still fails, the subscription is suspended and the app becomes read-only for your team until the balance is settled. We may change the price with at least 30 days’ notice by email; the new price applies from your next monthly charge after that period, and you may cancel before it takes effect.
A seat is one person’s right to use the app. You choose how many seats to buy at sign-up (the first is the admin’s own) and can add, release or reassign seats at any time from Admin settings in the app. Adding a seat is charged from that day, pro rata for the rest of the month, and in full from the next month. Removing an empty seat reduces the next charge; we do not refund the part of a month already paid for. One login per person: seats may not be shared.
You can cancel at any time from Manage billing on the sign-up page or by emailing sales@partsmart.org. Cancellation takes effect at the end of the period already paid for; you keep full access until then and nothing further is charged. We do not refund partial months. After the subscription ends your data stays available to export for 90 days, after which it is deleted (section 7).
We may end the agreement on 30 days’ notice, or immediately if you breach section 8 or if a payment remains unpaid 30 days after it fell due.
Stock levels, parts, jobs, customers, suppliers, quotations and invoices you put into partSmart belong to you. We process them only to run the service for you, as described in the Privacy Statement, which also lists the providers we rely on, including our payment provider. We do not sell customer data and do not use it to train models. You can export your data at any time, and for 90 days after the subscription ends.
We aim for the service to be available at all times but do not guarantee it; planned maintenance is notified in advance where practical. The app is built to keep working offline and to reconcile when a connection returns, but the device remains your responsibility.
To the extent permitted by law, our total liability to you in any 12-month period is limited to the subscription fees you paid us in that period, and we are not liable for indirect or consequential loss, loss of profit, or loss of data that you could have exported. Nothing in these terms limits liability that cannot be limited by law.
partSmart, its software, design and the partSmart name and logo are owned by partSmart Ltd. The subscription grants a licence to use the service for the term; it transfers no ownership. Product names and images of parts shown in the app remain the property of their respective manufacturers and are used to identify stock.
We may update these terms. For material changes we give at least 30 days’ notice by email to the billing address, and the current version is always dated at the top of this page. Continuing to use the service after the notice period means you accept the updated terms; if you do not, cancel before they take effect.
These terms are governed by the laws of Ireland, and the Irish courts have exclusive jurisdiction over any dispute arising from them.
